Resources
Frequently asked questions
If the answer you are looking for is not here, ask us in the demo call or through our contact channels.
Question groups
General
Does it support multiple branches?
Yes. Branches are managed from one account; users can be assigned to a branch, reports can be broken down by branch, and stock requests between branches are recorded.Does it work on mobile?
Klinikra runs in the browser; the panel can also be used on phones and tablets. There is no separate mobile app. Patients see their appointments, treatments and payments in the patient portal from their phone’s browser.Which integrations are live?
The current status is shown next to each integration on the Integrations page, as Live or Coming soon.
Setup and migration
How do I switch from my current software?
Your patient and appointment lists are imported from an Excel or CSV file: you paste the data, map the columns, run a test import first and then the real import. If your software exports data in another format, we will look at it together in the demo call.Do you train my team?
Yes. During setup, the dentists, reception and management teams are trained on their own screens. The panel includes a user guide and release notes; later questions are sent through the Support section in the panel.How do I get support?
Clinic users open a request from the Support section in the panel; software-related requests go to the Klinikra team, and the reply appears as a notification in the panel. For demos and sales, you can use the form on the contact page.
Data and security
Where is my data stored?
Clinic data is kept on servers hosted in a data centre in Turkey (Natro). Each clinic’s data is separate and accessible only to that clinic’s authorised users. The database is backed up every day, and backups are kept for 14 days.Is a website for my clinic included?
Yes, it is included in every plan. The site is managed from the panel, works in Turkish and English, and is published under your clinic’s own domain.Can I take my data with me if I leave?
Yes. An administrator can download the complete data handover package from the panel (SQL dump, Ministry of Health VEM package, record counts and a handover report). The patient list as CSV, a bulk JSON package and the audit log can also be downloaded separately.
Pricing and contract
How many users can I add?
Plans have no user limit. You create separate users for dentists, assistants, reception and accounting, and give each of them permissions through roles and permission groups.Is there a minimum contract term?
The subscription renews monthly. If you decide to leave, you can download a complete handover package of your data from the panel yourself.Is there a free trial?
Yes, 14 days. All modules are available during the trial. If the trial ends and no subscription is started, panel access is closed; your data is not deleted.
Ready to see your clinic on one screen?
In a short demo, we will show you the platform using your own clinic’s scenario.